Help & Support

Guides and contact details for using The Knowledge, managing your account, and getting help when something is not behaving as expected.

User Manual

Learn how to use the map, pins, Ride mode, runs, bike lists, resources, revision tools, and account settings.

menu_bookOpen User Manual

Start the tour

Take a quick guided tour of the main map controls and tools. You can skip it at any time.

play_circleStart the tour

Contact

Need help with access, subscriptions, app setup, or something that looks wrong? Contact AllBlackTaxis support.

mailmarcin@allblacktaxis.co.uk

Before contacting support

  • Check that you are signed in with the correct account.
  • If the app looks out of date, refresh the page or close and reopen the app.
  • For billing or trial questions, include the email address used for your account.